Guest Services and Communication – Vacation Rentals
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Guest Services & Communications Director
Location: Oregon Coast
Job Type: Full-time (weekend + on-call rotation required)
Starting Salary: $40,000-$60,000
About Us
We’re a small, locally owned vacation rental company on the Oregon Coast, managing beautiful homes and helping guests make lifelong memories. As the Guest Services & Communications Director, you’ll be the front face of our business — the voice guests hear and the person who makes their stay special.
This is a critical role that combines reservations, guest communications, review responses, and marketing support. We want someone who is organized, calm, and friendly — but also creative and excited to make the role their own. You’ll develop relationships with guests, owners, and community partners while helping us shine as a small, professional, local team.
What You’ll Do
- Be the first point of contact for all guest inquiries, reservations, and complaints
- Manage bookings across Airbnb, Vrbo, Booking.com, and direct platforms
- Respond to guest reviews and prioritize guest feedback for the right departments
- Write property descriptions, create guest books, and curate local recommendations
- Assist with social media, email marketing, and website updates (WordPress)
- Process guest payments and track simple expenses
- Maintain spreadsheets, records, and general office administration
- Rotate occasional on-call evenings for the guest hotline
- Work one weekend day (Saturday or Sunday) each week
- Jump in to support teammates when needed — we’re a small team!
What We’re Looking For
- 2+ years in hospitality, vacation rentals, customer service, or related field (preferred)
- Strong communication and writing skills
- Friendly, calm, and professional demeanor — able to anticipate guest needs before they ask
- Comfortable with multitasking in a fast-paced, small-team environment
- Experience with any of the following is a plus:
- Property management or reservations software (Guesty, OwnerRez, Hostfully, etc.)
- Email marketing tools (Mailchimp, Constant Contact)
- Social media platforms
- Canva or design tools
- WordPress (basic content updates)
- Google Workspace or Microsoft Office (Docs, Sheets, Excel, Word)
Why You’ll Love It Here
Build lasting relationships with guests, owners, and the local community
A chance to be creative and make the role your own
Work in a fun, coastal community where guests come to relax and explore
Be part of a friendly, locally owned small business — not a faceless corporation