FAQ
You can make a reservation by booking directly with us using our website or by giving our office a call at 503-965-7212 and book with us that way. You can also find us on most 3rd party sites such as AirBnB, VRBO Etc.
You may see our amazing vacation rental homes advertised in other places like Airbnb & VRBO. These are 3rd party advertisers. You will always see the best prices if you book directly with us. If for some reason you are seeing one of our homes advertised elsewhere at a better rate, please call us. If you originally booked on another site, that’s great too! We’re happy you’ve found us now! Just remember to contact us directly for your next Pacific City adventure to get the best rates.
We open the summer calendar for bookings on January 15. We give the owners until that time to determine their schedules and rates. If you have a specific home and dates that you would like, you can contact us early in January to see if the home will likely be available, and an approximate cost. Otherwise, contact us after business hours on January 14 to request your dates via email or phone message.
In order to make a reservation at Kiwanda Coastal Properties we require that the individual signing the contract is above the age of 24. However, Kiwanda Coastal Properties does reserve the right to cancel a booking at any time due to the size or nature of the group. No parties or large gatherings will be allowed at any of our privately owned properties.
To make payment on your reservation KCP accepts cash, checks, debit and credit. Check payments will receive a 3% discount when you pay at arrival.
To create a reservation and confirm your booking we will need your name, phone number, email address and billing address. The initial payment of $200-$400 (property dependent) is required to confirm your reservation.
Deposits will be processed the day of your stay’s check out once we have determined there was no damage to the home. The processing time for the deposit refund is up to 14 business days. By securing your Booking with a credit card, you agree that your credit card is subject to additional charges pending satisfactory condition of the home and compliance of rules.
At the discretion of management, additional charges will be charged to your credit card for damages, additional cleaning or non-compliance of rules. If additional charges are necessary, you will be supplied with a detailed accounting of charge. Additional charges may apply and be charged to your credit card for extra cleaning due to pets.
Cancellation policy: 1/2 the total cost of the booking is subject to forfeiture if reservation is canceled or changed within 30 days of arrival. 100% of rental rate is charged if cancelled (or no-show) within 7 days of arrival. If the house is fully rebooked by another renter, cancellation charges (less $35) will be refunded. Reservation cancellation fee is $35. (If you book with a 3rd party, different charges may apply).
In pet friendly houses, the non-refundable pet fee is $10/night (maximum charge of $40/pet). Only well-behaved dogs are allowed. Some homes only allow 1 dog. Most homes will not allow more than 3. Pets are not allowed on the furniture or left in the house unattended. Pets must be on a leash at all times. If any pet evidence, like fur or poo, is left in or around home, additional charges will apply. We love to welcome your pets and work to make it affordable.
Check out our Pacific City info page Also, each home provides an info binder about area information, local dining and shopping and other fun local resources like fishing charters, surfboard rentals, massage, etc.
Please come to our office 35005 Cape Kiwanda Dr. to pick up your keys and check in. Check in is after 4PM unless you have been notified otherwise. Please only one member of your party in the office at a time. If you are arriving after 5PM, we will leave a key & info envelope out for you next to our office door.
A late or early check in can occasionally be accommodated. Check in time is 4 pm and check out is 11am. During summer months, housekeeping schedules make it very difficult to allow exceptions to these times. We do message each guest if their home has been approved for early check-in. If you are in Pacific City early, please stop by or call our office and we can let you know if the house will be ready for early arrival. In slower seasons, we are happy to try to accommodate early check-ins. Please call us 1-2 days before check-in to see if you can arrive early. It’s the same policy for late check-outs. Inquire when you check in, and if the schedule allows we can extend your check out time 1-2 hours.
As homes are privately owned, owners often choose to provide BBQs.. Some owners choose to not allow any BBQs at their homes. Your home’s listing should provide this information, but if you have any questions please call us. Some grills are propane and although we try to refill tanks regularly, they can sometimes be missed. If you find the propane tank runs out during your stay, please call us and we will dispatch a person with a replacement. There might be a slight delay. Tenants are welcome to exchange the propane tanks themselves if they wish. We DO NOT provide charcoal.
Each of our homes are stocked with the basics including: general furnishings, dishes, silverware, basic set of pots/pans and bakeware, TV’s, enough towels to meet listed occupancy, bedding for each bed including pillows, toilet paper, 1 roll of paper towels, 5-10 trash bags, dish soap, laundry soap, dishwasher detergent, dish sponge, hand soap, and limited cleaning supplies such as sprays, brooms, dustpan, etc.
We do not provide shampoo, but it is available in the office if you forgot yours.
We do not supply firewood. It is readily available at many stores nearby. Amenities are not guaranteed at the time of arrival. Game tables break and hot tubs stop working. It is a coastal community and the environment is very hard on homes. Satellite dishes stop working and internet and cable do go down especially after storms. Refrigerators will take some time to get your items cold. This is because there are no items in the fridge when you arrive and the air is just cold. While you open the fridge to load your groceries the cold air escapes. It can take hours for the items to get cold, make sure to leave the door closed as much as possible.
Each home has parking limitations. Some are stricter than others due to HOA rules. Most areas do not allow on-street parking. If you have more vehicles than the home allows, feel free to contact us. We do allow a limited amount of overflow parking spaces at our office. RVs are not permitted at any of the rental homes.
Oceanfront homes in Pacific City rest on a sand dune which provides direct beach access and a unique lodging experience. The sand does shift throughout the year and can create large drifts sometimes overnight during winter storms. Sand can be deposited in front of, between and behind oceanfront homes. The homeowners pay contractors to remove the sand to preserve the homes, and the views. The random nature of this weather-related shifting makes it hard to time the sand-removal with a guest’s visit. We do work throughout the winter to keep the sand away from the house, but we cannot always time this perfectly. Views cannot be guaranteed on Ocean Dr. homes during winter months. Luckily, throughout the spring and summer the sand is more consistent.
There is no curb-side recycling service available in Pacific City. Any recycling accumulated during your stay may be brought to our office and sorted into our guest accessible recycling center located on the northside of our building. There is no curbside garbage available at the home.
Hot tubs are professionally serviced and cleaned prior to each guest. Renters who choose to use the hot tub will be charged $20/day with a maximum of $60/stay. If the hot tub is left excessively dirty, renters are subject to additional charges. Shower before use. Never use street clothes in the spa. Children under 5 should never be in the hot tub.
We charge the required 1% Oregon State lodging tax and 10% Tillamook County Lodging tax. These are required tax on any non-optional fee. The proceeds of these tax are designated for tourism marketing in Oregon and Tillamook County.
Included with every reservation is a Limited Damage Waiver. The LDW covers you for up to $2,000 of accidental damage to the property or its contents (such as furniture, fixtures, and appliances) during your stay, provided that you report the incident to Agent prior to checking out. In the event that something is damaged or broken you must call our office immediately in order for the LDW to apply. The LDW fee eliminates the need for a traditional security deposit. You are required to report accidental damage as soon as it occurs so we can assess and minimize the extent of the damages.
The LDW does not cover any intentional or malicious damage, additional required cleaning, structural damage, theft, unnecessary maintenance, vehicles, guest personal items, or assessed additional charges. The LDW does not cover damage to any structure other than the Property. You are responsible and liable for any accidental damage that exceeds $2,000. Damages for covered claims in excess of $2,000 or for uncovered claims will be charged to your credit card. The LDW program is provided and administered by the Company and is not an insurance policy. The LDW does not apply if you breach this Agreement, commit any fraud in connection with your stay, or misrepresent any information provided to us. The LDW does not constitute insurance in any respect.