Question 1

﻿How do I make a reservation?

Accepted Answer

You can make a reservation by booking directly on our website or by calling our office at 503-965-7212. Our homes can also be booked through AirBnB or VRBO.﻿

Question 2

Why should I book direct?

Accepted Answer

Our homes are available on Airbnb and VRBO for your convenience. These third-party platforms help showcase our properties and manage reservations, but for the best rates and the most direct service, we encourage guests to book directly with us.﻿

Question 3

When can I book for summer?

Accepted Answer

We open the summer calendar for bookings on January 15. We give the owners until that time to determine their schedules and rates. If you have a specific home and dates that you would like, you can contact us early in January to see if the home will likely be available, and an approximate cost. Otherwise, contact us after business hours on January 14 to request your dates via email or phone message.﻿

Question 4

﻿How old do I need to be to make a reservation?

Accepted Answer

The primary guest making the reservation must be at least 24 years old. This individual will be designated as the responsible party for the reservation and must be present for the duration of the stay. Kiwanda Coastal Properties reserves the right to cancel any booking at any time if the size or nature of the group is deemed unsuitable.﻿

Question 5

﻿Is there a deposit required for my stay?

Accepted Answer

Yes there is a deposit required. Guests pay 25% of the cost of the stay at the time of booking. This payment is applied to your total balance due.﻿

Question 6

Under what situations can I get a refund for my deposit?

Accepted Answer

The deposit is not a separate line item from your booking. It represents 25% of the total reservation cost and is applied toward your overall balance due. If you cancel your stay in accordance with our cancellation policy, you may be eligible for a partial or full refund of the deposit paid.

Question 7

How should I pay for my stay?

Accepted Answer

A deposit is required at the time of booking, with the remaining balance due 14 days prior to check-in. The deposit is 25% of the total cost of the stay. The remaining balance will be automatically charged to the card on file, typically the same card used to pay the deposit.﻿

Question 8

﻿What are my payment options?

Accepted Answer

Kiwanda Coastal Properties requires the initial deposit to be paid by credit or debit card. By default, the final payment is charged to the same card used for the deposit; however, guests may choose to pay the remaining balance using a different card, cash, or check. If you prefer an alternative payment method or card, please notify us prior to the final payment due date.﻿

Question 9

What is your cancellation policy?

Accepted Answer

Cancellations made more than 30 days prior to check-in will receive a full refund of the deposit, minus a $35 cancellation fee.

Cancellations made 14–29 days prior to check-in are subject to forfeiture of 50% of the total booking cost.

Cancellations made less than 14 days prior to check-in are subject to forfeiture of 100% of the total booking cost.

If we are able to rebook the home for the canceled dates, applicable cancellation charges will be refunded.

Question 10

What required taxes that come with booking?

Accepted Answer

We currently bill the required taxes for the area. The total is 11.5%, with 1.5% going to the State of Oregon and 10% staying locally with Tillamook County.﻿

Question 11

What is your Limited Damage Waiver?

Accepted Answer

Included with every reservation is a Limited Damage Waiver. The LDW covers you for up to $2,000 of accidental damage to the property or its contents (such as furniture, fixtures, and appliances) during your stay, provided that you report the incident to Agent prior to checking out. In the event that something is damaged or broken you must call our office immediately in order for the LDW to apply. The LDW fee eliminates the need for a traditional security deposit. You are required to report accidental damage as soon as it occurs so we can assess and minimize the extent of the damages.

 

The LDW does not cover any intentional or malicious damage, additional required cleaning, structural damage, theft, unnecessary maintenance, vehicles, guest personal items, or assessed additional charges. The LDW does not cover damage to any structure other than the Property. You are responsible and liable for any accidental damage that exceeds $2,000. Damages for covered claims in excess of $2,000 or for uncovered claims will be charged to your credit card. The LDW program is provided and administered by the Company and is not an insurance policy. The LDW does not apply if you breach this Agreement, commit any fraud in connection with your stay, or misrepresent any information provided to us. The LDW does not constitute insurance in any respect.

Question 12

What are the hot tub rules and fees?

Accepted Answer

Some of our homes offer hot tubs for guest use. Each hot tub is professionally serviced and cleaned prior to every guest’s arrival. Hot tub use is billed at $25 per night for the first three nights, or a flat fee of $85 for stays of four nights or more. We kindly ask guests to rinse off any sand, dirt, or debris before entering the hot tub. Guests may be responsible for additional cleaning fees.﻿

Question 13

﻿What is your pet policy?

Accepted Answer

In pet friendly houses, the non-refundable pet fee is $10/night (maximum charge of $40/pet). Only well-behaved dogs are allowed. Some homes only allow 1 dog. Most homes will not allow more than 3. Pets are not allowed on the furniture or left in the house unattended. Pets must be on a leash at all times. If any pet evidence, like fur or poo, is left in or around home, additional charges will apply.

 

We love to welcome your pets and work to make it affordable.

Question 14

Why should I visit Pacific City?

Accepted Answer

Check out our Pacific City info page Also, each home provides an info binder about area information, local dining and shopping and other fun local resources like fishing charters, surfboard rentals, massage, etc.﻿

Question 15

﻿How do I check-in / access the home?

Accepted Answer

Kiwanda Coastal Properties offers convenient, contactless check-in—there’s no need to stop by the office to pick up keys. Once your reservation is confirmed, please keep an eye on your email for important communications, including your rental agreement and check-in details.

Check-in information will be sent after your rental agreement has been signed and will include instructions on how to access your home. These details are typically sent within 12–60 hours prior to check-in. If you have not received your check-in information by the morning of your arrival, please contact us at 503-965-7212.

Question 16

﻿Can I check in early or check out late?

Accepted Answer

Our standard check-in time is 4:00 PM, and check-out time is 11:00 AM. While we can occasionally accommodate early check-in or late check-out requests, these are not guaranteed. During peak seasons, including summer and holiday weekends, scheduling limitations often prevent us from accommodating such requests.

If you would like to request an early check-in or late check-out, please contact us the day before your arrival or departure to see if availability allows.

Question 17

Does this home feature a BBQ grill?

Accepted Answer

Every home with Kiwanda Coastal Properties is privately owned and individually stocked by the owners. Although most of our homes have BBQs, we cannot guarantee every home will have one. Most of the homes that have BBQs will be propane BBQs. We provide propane for these BBQs. For homes that have charcoal BBQs, you will need to supply the charcoal.

We DO NOT provide charcoal.

Question 18

﻿What is provided in each home?

Accepted Answer

Because each home with Kiwanda Coastal Properties is privately owned, furnishings and amenities may vary slightly from property to property. However, every home is equipped with standard furnishings, including couches, chairs, tables, and beds, as well as bedding and a basic, well-stocked kitchen with plates, cups, silverware, cookware, and basic baking dishes.

Most homes include a television, though many do not offer cable service. We also provide essential starter supplies such as toilet paper, paper towels, dish soap, and laundry detergent.

We do not supply firewood. It is readily available at many stores nearby. Amenities are not guaranteed at the time of arrival. Game tables break and hot tubs stop working. It is a coastal community and the environment is very hard on homes. Satellite dishes stop working and internet and cable do go down especially after storms. Refrigerators will take some time to get your items cold. This is because there are no items in the fridge when you arrive and the air is just cold. While you open the fridge to load your groceries the cold air escapes. It can take hours for the items to get cold, make sure to leave the door closed as much as possible.

Question 19

﻿How many cars can I park?

Accepted Answer

Each home has parking limitations. Some are stricter than others due to HOA rules. Most areas do not allow on-street parking. If you have more vehicles than the home allows, feel free to contact us. We do allow a limited amount of overflow parking spaces at our office. RVs are not permitted at any of the rental homes.﻿

Question 20

﻿What’s the deal with the sand?

Accepted Answer

Many homes in Pacific City are located directly on or near the beach and surrounding sand dunes. Because coastal weather patterns shift throughout the year, sand movement is common and can impact both ocean views and beach access. During the summer months, these changes are typically gradual and less noticeable. However, in the winter, sand levels can change dramatically—even from one day to the next.

Although beachfront homeowners often arrange for sand removal, the frequent and sometimes rapid movement of sand can make ongoing maintenance impractical and inefficient. As a result, ocean views from beachfront properties—particularly those on Ocean Drive—cannot be guaranteed.

Question 21

What are the trash and recycling systems?

Accepted Answer

Each home has garbage service provided. Check your guide book on when garbage pick up day is. To avoid interrupting your privacy during your stay, we ask you to bring out the garbage can the night before pick up. The area does not have recycling pick up at the house, but we do offer recycling to guests! Just stop by our office to drop off your recyclables!﻿

Oregon Coast Vacation Rental FAQ