Home Care Manager – Vacation Rentals
Skills assessment test (give yourself at least 20 minutes)
Join a well-established, local vacation rental management company on the Oregon Coast! We’re a small, hardworking, and fun team that values work-life balance and loving what we do—all with an amazing view.
The Home-Care Manager ensures our vacation rental properties, staff, and housekeeping teams deliver a 5-star experience for both guests and homeowners. This hands-on leadership role oversees property maintenance, housekeeping, and vendor coordination, balancing office-based management with on-site property oversight.
Key Responsibilities:
- Owner Relations: Communicate with homeowners regarding property upkeep, repairs, and improvements to ensure satisfaction and retention. Provide expert recommendations on property enhancements.
- Maintenance & Troubleshooting: Diagnose and oversee basic home maintenance issues (HVAC, plumbing, electrical, appliances, security systems, and general repairs). Coordinate with in-house staff and external contractors to ensure timely and high-quality work.
- Housekeeping & Property Care: Manage scheduling and quality control of housekeepers and inspectors. Ensure properties are well-stocked, exceptionally clean, and guest-ready.
- Quality Control & Inspections: Conduct regular property inspections, troubleshoot issues on-site, and address guest feedback to maintain high property standards.
- Project & Vendor Management: Coordinate and oversee repairs, renovations, and contractor work. Obtain bids, negotiate pricing, and ensure projects are completed on time and within budget.
- Team Leadership: Supervise and train maintenance and housekeeping teams, ensuring efficiency, accountability, and adherence to company standards.
- Operational Oversight: Manage work orders, inventory, and vendor relationships. Maintain accurate documentation and billing for repairs and property improvements.
- Safety & Compliance: Monitor properties for safety hazards, respond to emergencies, and ensure compliance with OSHA and company guidelines.
- Technology & Reporting: Utilize property management software to track maintenance, vendor work, inventory, and operational reports.
- Field & Office Work: Split time between office-based management tasks and hands-on fieldwork at properties, assisting with troubleshooting, inspections, and project oversight.
Key Competencies & Requirements:
- Property Management & Home Care Expertise: Strong knowledge of home systems (plumbing, electrical, HVAC, appliances, security, etc.) and ability to diagnose basic maintenance issues.
- Problem-Solving & Troubleshooting: Quick thinking and resourcefulness in resolving property issues, coordinating repairs, and maintaining guest-ready homes.
- Leadership & Team Management: Proven experience leading maintenance, housekeeping, or property management teams. Ability to train and mentor staff.
- Strong Communication & Customer Service: Ability to build strong relationships with homeowners, vendors, and team members. Clear, professional communication skills.
- Hands-On & Detail-Oriented: Willingness to be in the field troubleshooting, inspecting properties, and ensuring operational excellence.
- Organized & Technology-Savvy: Ability to manage multiple tasks, work orders, and projects using property management software and reporting tools.
- Experience: Background in property management, vacation rentals, hospitality operations, or related fields. Experience with home maintenance and vendor management is preferred.
This role is ideal for a proactive leader who enjoys a mix of office-based coordination and hands-on fieldwork, ensuring our properties are always in top condition for owners and guests.